Delivery is evidence, not a shipping promise.

• Draft content or final files uploaded to the authenticated order workspace.
• A publication URL and platform proof where the package includes publishing.
• The agreed caption, advertising disclosure, usage-rights schedule and any performance proof explicitly included in scope.
• No physical shipping by FLUMARQ. Brand product samples are handled separately and are not part of the marketplace service price unless the order expressly says otherwise.

The buyer receives the review window stated before payment and may approve or submit a specific, scope-based change request. Silence is not acceptance unless the final agreement clearly discloses a lawful and reasonable review period.

Creator settlement is not released merely because a callback, webhook or upload exists. The provider item-approval step follows verified payment, delivery evidence and the order's acceptance rules.

• A duplicate charge, platform billing error or service that cannot be supplied is eligible for full correction.
• Material non-delivery or objective non-conformity may result in a full or partial refund after evidence review.
• Once agreed work has begun or part of the service has been delivered, any refund reflects completed work, non-recoverable approved costs and mandatory consumer rights.
• Approved refunds return through iyzico to the original payment method. Bank posting time is controlled by the card issuer.
• Same-day full cancellation and later full/partial refunds use different provider operations; FLUMARQ will record each outcome and never promise completion before provider confirmation.

Future requests will be submitted from the authenticated order or to support@flumarq.com with the order reference and requested resolution. Do not e-mail card or identity-document data.

The final policy will state acknowledgement, evidence, decision and appeal timelines before the first paid order.